35 STEPS
1
Click highlight
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2
The first step is to open Service & Support | Sign In at https://support.itpipes.com ad login. The user inputs Email Address, password, and selects signin.
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3
There is an Education & Learning section that has manuals, videos, printouts and more.
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4
There is a Getting Started section that has hardware information, workflow samples, articles on implementation.
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5
There is an Application Download & Instructions section that has product downloads and instructions.
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6
The top menu has a My Area that has info on the logged in user’s tickets, topics and the logged in user’s “teams” tickets and topics.
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7
The user can see tickets Open, Closed, or On Hold.
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8
The user can select Team and see all tickets for users within the same company.
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9
The user can see overall details on the ticket.
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10
To see detail on a ticket, the user can select the ticket title, for example: Help Please?
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11
This opens the ticket with detailed chat information, email correspondence, or notes from the tech support team.
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11b
Drop
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12
On the right window, detailed fields for the ticket are visible.
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12b
Drop
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13
The user can easily scroll through open tickets by selecting Next.
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14
Or the user can select Previous.
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15
If a chat is started when a tech isn’t available, this message is displayed.
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16
The user can Add a Ticket.
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17
The user populates information on the ticket and scrolls down.
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18
The user selects Submit.
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19
The user can open the ITpipes Support Knowledge Base.
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20
This displays several categories.
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21
The user can Search articles for a specific topic.
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22
Relevant topics appear.
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23
The user can select a knowledgebase article to open. Error: No Video Selected
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24
This shows a sample kba open.
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25
The user can access the Community.
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26
Here you can see topics input by other users.
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27
Users can open a topic and comment to offer input, ideas, or like the topic.
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28
Users can also add their own topics.
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29
This shows the form to input a topic.
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30
The user can modify their profile information by selecting here: CI.
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31
This opens the user Profile showing the user name and option to change password, also an option to open the full profile.
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32
The user can select “manage profile” and this displays additional info the user can edit. The user can also share their social information.
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33
The user can see their open Watchlist of topics they are following.
The user can see activity and dashboard on their usage.
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34
The user can adjust font size for viewing or revise layout.
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35
The user can Logout.
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