35 STEPS
1
Click highlight
![Step 1 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=1&width=800&height=600&mobile_width=450&mobile_height=400)
2
The first step is to open Service & Support | Sign In at https://support.itpipes.com ad login. The user inputs Email Address, password, and selects signin.
![Step 2 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=2&width=800&height=600&mobile_width=450&mobile_height=400)
3
There is an Education & Learning section that has manuals, videos, printouts and more.
![Step 3 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=3&width=800&height=600&mobile_width=450&mobile_height=400)
4
There is a Getting Started section that has hardware information, workflow samples, articles on implementation.
![Step 4 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=4&width=800&height=600&mobile_width=450&mobile_height=400)
5
There is an Application Download & Instructions section that has product downloads and instructions.
![Step 5 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=5&width=800&height=600&mobile_width=450&mobile_height=400)
6
The top menu has a My Area that has info on the logged in user’s tickets, topics and the logged in user’s “teams” tickets and topics.
![Step 6 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=6&width=800&height=600&mobile_width=450&mobile_height=400)
7
The user can see tickets Open, Closed, or On Hold.
![Step 7 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=7&width=800&height=600&mobile_width=450&mobile_height=400)
8
The user can select Team and see all tickets for users within the same company.
![Step 8 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=8&width=800&height=600&mobile_width=450&mobile_height=400)
9
The user can see overall details on the ticket.
![Step 9 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=9&width=800&height=600&mobile_width=450&mobile_height=400)
10
To see detail on a ticket, the user can select the ticket title, for example: Help Please?
![Step 10 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=10&width=800&height=600&mobile_width=450&mobile_height=400)
11
This opens the ticket with detailed chat information, email correspondence, or notes from the tech support team.
![Step 11 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=11&width=800&height=600&mobile_width=450&mobile_height=400)
11b
Drop
![Step 11b image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=11b&width=800&height=600&mobile_width=450&mobile_height=400)
12
On the right window, detailed fields for the ticket are visible.
![Step 12 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=12&width=800&height=600&mobile_width=450&mobile_height=400)
12b
Drop
![Step 12b image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=12b&width=800&height=600&mobile_width=450&mobile_height=400)
13
The user can easily scroll through open tickets by selecting Next.
![Step 13 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=13&width=800&height=600&mobile_width=450&mobile_height=400)
14
Or the user can select Previous.
![Step 14 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=14&width=800&height=600&mobile_width=450&mobile_height=400)
15
If a chat is started when a tech isn’t available, this message is displayed.
![Step 15 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=15&width=800&height=600&mobile_width=450&mobile_height=400)
16
The user can Add a Ticket.
![Step 16 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=16&width=800&height=600&mobile_width=450&mobile_height=400)
17
The user populates information on the ticket and scrolls down.
![Step 17 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=17&width=800&height=600&mobile_width=450&mobile_height=400)
18
The user selects Submit.
![Step 18 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=18&width=800&height=600&mobile_width=450&mobile_height=400)
19
The user can open the ITpipes Support Knowledge Base.
![Step 19 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=19&width=800&height=600&mobile_width=450&mobile_height=400)
20
This displays several categories.
![Step 20 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=20&width=800&height=600&mobile_width=450&mobile_height=400)
21
The user can Search articles for a specific topic.
![Step 21 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=21&width=800&height=600&mobile_width=450&mobile_height=400)
22
Relevant topics appear.
![Step 22 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=22&width=800&height=600&mobile_width=450&mobile_height=400)
23
The user can select a knowledgebase article to open. Error: No Video Selected
![Step 23 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=23&width=800&height=600&mobile_width=450&mobile_height=400)
24
This shows a sample kba open.
![Step 24 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=24&width=800&height=600&mobile_width=450&mobile_height=400)
25
The user can access the Community.
![Step 25 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=25&width=800&height=600&mobile_width=450&mobile_height=400)
26
Here you can see topics input by other users.
![Step 26 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=26&width=800&height=600&mobile_width=450&mobile_height=400)
27
Users can open a topic and comment to offer input, ideas, or like the topic.
![Step 27 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=27&width=800&height=600&mobile_width=450&mobile_height=400)
28
Users can also add their own topics.
![Step 28 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=28&width=800&height=600&mobile_width=450&mobile_height=400)
29
This shows the form to input a topic.
![Step 29 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=29&width=800&height=600&mobile_width=450&mobile_height=400)
30
The user can modify their profile information by selecting here: CI.
![Step 30 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=30&width=800&height=600&mobile_width=450&mobile_height=400)
31
This opens the user Profile showing the user name and option to change password, also an option to open the full profile.
![Step 31 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=31&width=800&height=600&mobile_width=450&mobile_height=400)
32
The user can select “manage profile” and this displays additional info the user can edit. The user can also share their social information.
![Step 32 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=32&width=800&height=600&mobile_width=450&mobile_height=400)
33
The user can see their open Watchlist of topics they are following.
The user can see activity and dashboard on their usage.
![Step 33 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=33&width=800&height=600&mobile_width=450&mobile_height=400)
34
The user can adjust font size for viewing or revise layout.
![Step 34 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=34&width=800&height=600&mobile_width=450&mobile_height=400)
35
The user can Logout.
![Step 35 image](https://www.iorad.com/api/tutorial/stepScreenshot?tutorial_id=1650353&step_number=35&width=800&height=600&mobile_width=450&mobile_height=400)